There is a range of tools that can help you address your users’ needs

These online tools may help you deliver more personalised customer service while reducing costs.

Consider approaches like:

Frequently asked questions and knowledge bases
Email support
Real-time online support

How much does online customer service cost?

Simple approaches, like frequently asked questions pages, generally require little ongoing commitment in terms of money and time. More personalised and dynamic services may require more resources to monitor and respond to enquiries.