Social media may help you grow your business and communicate with customers, supporters and donors.

Social media refers to websites that allow anyone to create, share and interact with a wide range of content. Social media and user-generated content is a key part of the modern internet.

Getting involved with the online communities that use social media may help your organisation build relationships with customers, supporters and donors.

In this section, we will cover:

Facebook and social networking sites
Twitter and microblogging
Forums
The basics of blogging
YouTube, video and podcasts
Social image sharing